Provision of service and attention in the room
- What is the objective of this course?
In this course we will acquire the basic knowledge necessary to develop a professional service in the room, applying appropriate techniques for customer service, service organization, room set-up, wine service and carrying out preparations in full view of the diner.
- What does the training include?
The training includes the following contents:
+ The service in the room.
+ Organization of work in the room: mise en place and coordination with kitchen.
+ Assembly operations in the room:
o Assembly for agreed menu.
o Assembly for a la carte service.
+ Customer service and communication in the room.
+ Wine service:
o Presentation and service.
o Opening and correct service.
+ Preparations in view of the diner:
o Classic techniques (carving, spineless, flambéed).
o Current techniques applied to room service.
+ Basic room service protocol.
+ Management of incidents and complaints.
+ Professional image and teamwork.
- Duration?
The complete course lasts 8 hours, distributed in 4 sessions of 2 hours.
- When?
On Mondays March 2, 9, 16 and 23, 2026 from 5:00 p.m. to 7:00 p.m.
- Where?
At the CIFP Hospitality and Tourism of Gijón, at Paseo de Begoña, 30, Gijón/Xixón.
- Who is it directed for?
It is aimed at professionals linked to Gijón/Xixón hospitality establishments, who provide services in the room.
- Who teaches the course?
The course will be taught by Antonio Martín Urbón and Miguel Montes Castro, professors at the CIFP Hospitality and Tourism of Gijón.
- How do I sign up?
SOLD OUT PLACES.